Help center

Frequently Asked Questions

Everything you need to know about CareDevi.

Getting Started

Is CareDevi really free?
Yes. The core app is free — including challenges, health tracking, community features, and wearable connections. Premium is coming soon with deeper insights and advanced trend reports.
What wearables work with CareDevi?
CareDevi works with Apple Watch, Garmin, Fitbit, Samsung, Oura, Whoop, and more. We pull data through Apple Health on iOS and Health Connect on Android. You can also use just your phone’s built-in sensors.
How do I get started?
Download the app for iOS or Android, create your account, and connect your wearable. You'll be tracking in under 90 seconds.

Challenges & Prizes

How do challenges work?
Pick a challenge type: Solo (beat your own records), Squad (team up with friends), or Open (compete against everyone). Each challenge has a goal — like 10K steps per day for a week. Hit the goal, win.
Can I win real money?
Yes. We regularly run step, sleep, and strength challenges with seasonal prize pools. Hundreds of dollars are available to grab across events. No entry fee. No catch. Just move.
What’s The Wellness Cup?
The Wellness Cup is our flagship 50-day wellness tournament. Connect your wearable, compete in weekly packs and live challenges, and earn edition-numbered Gold badges. Only 1,000 ever minted. Learn more →

Account & Premium Coming Soon

When is Premium launching?
Premium is coming soon. It will add advanced analytics, long-term trend reports, and deeper personalized insights. We’ll announce pricing and launch timing in the app before it goes live.
How do I invite friends?
Click Invite friends button from challege screen. Share the link to join directly via text, email, or social. When your friends join and connect their wearables, you can team up for Squad challenges or compete together in Open events.
What’s a streak and how do I protect it?
A streak is consecutive days hitting your goal. CareDevi sends reminders before your streak breaks so you never lose it unexpectedly. You can also earn streak rescue tokens through challenges.

Privacy & Security

Is my health data private?
Absolutely. Your health data is encrypted end-to-end (AES-256).
We will never sell your data. You control whats shared and with whom.
View our Privacy Policy for full details.
Can I delete my data?
Yes. You can delete your account and all associated data at any time from Settings → Account → Delete Account.
Data is permanently removed within 30 days.

Support

How do I contact support?
Reach us through the app under Settings → Help or email support@caredevi.com, or use our contact form.
We respond within few hours.
How do I sync my wearable data?
On iOS: Go to Profile → Integrations → Apple Health and toggle the data types you want to share.
On Android: Enable Health Connect in CareDevi settings and grant permissions for Steps and Distance. Make sure Google Fit or Samsung Health is also writing data to Health Connect.

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